Manawa Partner FAQ: Answers to All Your Questions

This FAQ is designed to provide clear, detailed answers to the most common inquiries from our partners. From managing bookings to optimizing your visibility and handling payments, you’ll find all the essential information you need right here.

At Manawa, we’re committed to helping you thrive. By connecting adventurers with the best outdoor activities worldwide, we create opportunities for your business to grow while delivering unforgettable experiences for our customers.

If you can’t find the answer to your question here or need personalized assistance, don’t hesitate to reach out to your regional manager or our support team. We’re here to help every step of the way!

Booking Management Made Simple

What happens if I need to cancel an activity due to weather conditions?

As a booking website specialized in outdoor activities, we fully understand the challenges and unpredictability you face when dealing with weather conditions or unforeseen circumstances. That’s why, in such cases, we recommend rescheduling the activity with the client whenever possible, as you can manage this directly with your client.

If rescheduling isn’t an option for the client, we will proceed with a refund, and no commission will be deducted from you (cancellations are FREE). To minimize disruptions, we encourage you to keep your calendar updated regularly to reflect accurate availability and avoid unexpected cancellations.

If you need assistance with refunds, don’t hesitate to contact us at [email protected]. Our team is here to support you and ensure the process is smooth for both you and your clients.

Can clients modify or cancel their booking?

Yes, clients can modify or cancel their bookings within the conditions defined in your cancellation policy. Transparent and clear policies help manage client expectations and avoid disputes.

Keep in mind that you can set different cancellation policies for each of your activities. This flexibility allows you to tailor policies to the nature of each experience while also considering what might appeal most to your target customers. Remember, a customer-friendly cancellation policy can be a strong selling point and may encourage more bookings.

What happens if a customer requests a refund after the activity has taken place?

If a customer requests a refund after booking on Manawa, we always check with you before proceeding with the refund.

• The customer submits a refund request via their Manawa client space or by email.
• The Customer Service (CS) team calls the provider and leaves a voicemail to check whether the client is eligible for a refund.
• If the CS team cannot reach the provider, they initiate a sequence of three emails to request confirmation for the refund. The third email states that if no response is received, the refund will be processed.
• If there is still no response 15 days after the first email, the refund is processed.

How will I be notified of a new booking?

At Manawa, we offer several solutions to simplify your booking management experience. Our two main options are:

• Booking Requests by Email: You’ll receive an email notification for each new booking. This straightforward method allows you to stay updated and manage bookings easily. Make sure your email address is up to date in your account settings to ensure you don’t miss any notifications.
• API Connection: For partners with advanced systems, we offer API integration. This option enables automated synchronization between your booking system and Manawa, ensuring a seamless and efficient workflow.

We also provide intermediate solutions where Manawa’s customer service team can assist in managing your bookings directly in your schedule. This is ideal if we are not API-connected with your booking system yet or if you prefer to delegate reservation management while maintaining control over your availability.

For more details on how reservations work and how to manage them effectively, check out our guide: How Manawa Reservations Work for Partners.

Can I refuse a booking?

At Manawa, we encourage partners to accept bookings whenever possible to provide clients with the best experience. However, if you need to decline a booking due to valid reasons (e.g., availability conflicts), we recommend always offering an alternative date to try to reschedule with the client.

If rescheduling isn’t possible, our customer service team will step in to help the client find an alternative activity or provider. This ensures the client still enjoys a great experience while maintaining a positive impression of your services.

How can I manage last-minute bookings?

Managing last-minute bookings can be a great way to attract spontaneous customers and boost your sales. At Manawa, we offer several solutions to help you efficiently handle these opportunities:

• Use a Booking System Connected via API:
  The simplest and most efficient way to manage last-minute bookings is by using a booking system that connects to Manawa via API. This ensures your availability is always updated in real time, eliminating double bookings and making it easy for clients to reserve on the spot.
• Be Responsive to Email Requests:
  If you don’t have an API connection, being highly responsive to booking requests via email is key. Make sure your email notifications are enabled and monitored regularly to respond quickly to last-minute inquiries.
• Activate SMS Notifications:
  To stay even more responsive, you can enable SMS notifications. This ensures you’re immediately alerted to new booking requests, even when you’re on the go.

Having last-minute availability is also a strong selling point that sets you apart from competitors. Many clients are looking for experiences on short notice, so being able to accommodate them can significantly increase your bookings.

What should I do if a client doesn’t show up for the activity?

If a client is a no-show and does not comply with the cancellation policy you’ve set for the activity, you will still receive payment for the booking as per the policy. You can review our cancellation policies here: Cancellation Policy.

While it’s not mandatory, we recommend notifying [email protected] about the no-show. This ensures our customer service team is informed and can respond directly to the client in case they request a refund.

By keeping us updated, we can assist you in managing the situation professionally and maintaining a positive relationship with the client.

Manawa Gift Vouchers

Manawa offers gift vouchers to its customers. This represents a small part of our activities (mainly around the end-of-year holidays). Customers can purchase your activities in the form of gift vouchers, which are valid for one year. Below, you will find frequently asked questions related to Manawa gift vouchers.

A customer presents a Manawa gift voucher that hasn't been registered; what should I do?

This situation is quite rare. If a customer contacts you mentioning they have a Manawa gift voucher, please ask them to log in to manawa.com to validate it and send you the usual request. Alternatively, they can contact Manawa support at [email protected].

If the customer arrives at your location without having validated the gift voucher, you can assist them in validating it on our website or call Manawa's customer service directly to verify its validity and have it validated on your behalf.

What happens if I have increased my prices after they bought the gift voucher?

You may receive a booking at a price lower than your current activity rate. This occurs because the gift voucher was purchased before the activity date, at the rate applicable at the time of purchase.

We confirm that this booking is valid and should be accepted as is.

Are Manawa gift vouchers refundable?

Manawa gift vouchers are non-refundable. However, they are valid for 12 months from the date of purchase and can be used to book the chosen activity.

If the booked activity is postponed due to reasons beyond the gift voucher holder’s control (e.g., weather conditions), the voucher can be extended or converted into a new gift card to book another activity on Manawa.com by contacting Manawa's customer support at [email protected].

All About Payments: How and When You Get Paid

When will I receive my payment?

When a customer makes a purchase on the Manawa.com website and the activity is confirmed by the partner, the funds are transferred to and stored in a block account under the partner’s name in a Manawa global account.

The funds remain in the escrow account until the activity date. Payments are then automatically released on the 15th of the following month. On this date:

• An invoice is automatically generated and sent to you by email.
• Payment is made via automatic transfer, deducting only the business introducer commission.

For a detailed explanation of the payment process, timelines, invoicing, and other important details, you can refer to this article: Manawa Invoicing and Payment for Partners.

Why haven’t I received my payment yet?

If you haven’t received your payment automatically, it might be because your administrative documents with Manawa are not up to date. The mandatory documents required are:

• Commercial Register
• Manager's Identification Card
• Bank Details (RIB)
• Diploma (if mandatory for your activity)
• Insurance / Professional Liability (RC Pro)

You can send these documents using the form available here, upload them from your partner account, or contact your regional manager directly.

What payment methods does Manawa use?

At Manawa, we process partner payments automatically via international bank transfer.

Why do I need to provide legal documents to receive my payments?

Providing legal documents is essential to comply with international regulations, foster trust with our customers, and meet the requirements of our banking partners. These documents confirm your legitimacy as a professional and allow us to uphold the highest standards of transparency and safety.

Additionally, they are necessary to meet anti-money laundering (AML) regulations and fulfill Know Your Client (KYC) obligations. These measures ensure that all transactions processed through Manawa align with global financial and legal standards, protecting both our partners and clients.

Can I get paid in a different currency?

By default, at Manawa, we aim to pay you in the currency of your country. This approach helps minimize transaction fees and allows us to include any potential costs within the commission structure.

In some cases, exceptions can be made if our payment system doesn’t support your local currency. If you’re in this situation or have specific requirements, feel free to discuss the matter with your regional manager.

Do I have to send you an invoice to receive payment?

At Manawa, our billing and payment system is designed to be simple and fully automated. When customers book an activity through our website, they are booking directly with you, the professional. Manawa then invoices them for the business referral service.

Therefore, you do not need to send us an invoice to receive payment. The process is streamlined to ensure efficiency and ease for our partners.

For more detailed information on how our invoicing and payment system works, please refer to our article: Manawa Invoicing and Payment for Partners.

What happens if a client gets a refund?

Refunds are processed according to your cancellation policy. If a refund is granted, no commission will be deducted from your account.

In cases where a refund needs to be issued after the partner has already received payment, there’s no need to worry. Manawa will generate and send you a credit note for the refunded amount. This amount will then be deducted from your next payment to ensure the process remains seamless for both you and the client.

How does Manawa handle disputes between clients and partners?

At Manawa, we aim to resolve disputes fairly and efficiently, ensuring both clients and partners feel supported. Steps we take:

• Initial Communication: The client or partner submits their complaint to our customer support team.
• Fact-Finding: We gather all relevant information, including booking details, the cancellation policy, and communications between the client and partner.
• Mediation: Our team reviews the case and acts as a neutral mediator to propose a fair resolution based on our policies and the specifics of the situation.

For disputes requiring additional support, your regional manager will work with you to ensure a satisfactory outcome. Transparency and professionalism are key to maintaining trust with both clients and partners.

How can I report fraudulent bookings or suspicious activity?

If you notice any fraudulent bookings or suspicious behavior, it’s essential to act quickly to ensure security and trust. Steps to follow:

• Contact Customer Support: Email our team immediately with the booking details at [email protected].
• Provide Evidence: Share any relevant information, such as emails, client communications, or payment details, that support your concern.
• Investigation: Our team will investigate the issue and take necessary actions, such as canceling fraudulent bookings, notifying affected parties, or escalating the matter to the relevant authorities.

Manawa is committed to maintaining a safe and secure website for both clients and partners. Don’t hesitate to report anything unusual.

Managing Your Activities: Pages, Pricing, and Options

How can I create a new activity on Manawa?

Creating a new activity on Manawa is straightforward, and you have several options to suit your preference:

Through Your Manawa Partner Account:

• Log in to your account at Manawa Backoffice.
• Navigate to the "Activities" section and click on "Add New Activity."
• Follow the guided steps to input details, pricing, and images.

Using the Direct Submission Form:

• Fill out the Activity Submission Form with the required information.
• Our team will review and publish your activity promptly.

Contacting Your Regional Manager:

• Reach out to your regional manager via email for personalized assistance.
• Find your regional manager's contact details in our Presentation of the Manawa Regional Managers article.

Why can’t I edit my page or activities?

At Manawa, we place great importance on showcasing outdoor activities in the best possible way to ensure we deliver an exceptional experience for our clients. For this reason, we take care of how activities are presented on our website to maintain consistency and quality across all listings.

That said, we understand how important it is for your activities to reflect your unique brand and values. You’re welcome to request any modifications to your listings at any time by:

• Contacting your regional manager directly via email.
• Filling out our Activity Form.

Our team will work with you to implement your updates while ensuring they align with our commitment to offering the best customer experience.

How can I update the photos and videos of my activities?

For the same reasons we manage activity edits, the Manawa team handles updates to photos and descriptions to ensure a consistent, high-quality presentation that enhances the customer experience on our website.

That said, you can easily send us your updated photos or descriptions using one of the following methods:

Through Your Backoffice Account:

• Log in to your partner account at Manawa Backoffice.
• Upload your photos or details directly.

Using the Dedicated Submission Form:

• Submit your updates via this Visuals Form.

Contacting Your Regional Manager:

• Share your updates via email or a file-sharing link directly with your regional manager.

Our team will review and implement your updates as quickly as possible to keep your listings fresh and accurate.

Can I add promotions or discounts to my activities?

Yes, it’s possible to set up promotions or special offers for your activities. Partners can create discounts starting at 5% for specific time periods.

This is an effective tool to:

• Fill guaranteed departures.
• Attract more clients during low-demand periods.

To set up a promotion, please contact your regional manager, who will guide you through the process and help ensure the promotion is visible and attractive to potential customers.

How can I update my activity calendar?

For partners who are not yet connected via API, the easiest way to update your availability is by proactively contacting your regional manager to set up your schedule together.

During high seasons, we recommend:

1. Responding quickly to booking requests.
2. Offering alternative dates, including the closest available dates before and after the requested date, to help us update your calendar more effectively.

This approach allows us to maintain accurate availability for you and helps avoid double bookings or cancellations.

Can I change the prices of my activities?

Yes, you can update your prices on Manawa. To make changes, simply send your updated pricing directly to your regional manager via email, and they will handle the updates for you.

At Manawa, we require our partners to offer the same prices as they do directly to maintain a fair and consistent experience for customers. This practice builds trust and maximizes your visibility on our website.

For more details on this policy, you can read this article: Why Should You Sell Your Activities at the Same Prices Directly and on Booking Sites?

Can I temporarily suspend an activity?

Yes, if you need to temporarily suspend the promotion of one of your activities for technical or operational reasons, we can block bookings or even take the page offline. Simply contact your regional manager to arrange this.

That said, creating and promoting your activity on Manawa involves significant investment on our part. We rely on our partners to make their best efforts to accommodate clients coming through Manawa whenever possible. If challenges arise, we’re here to support you in finding solutions.

For any adjustments or temporary suspensions, don’t hesitate to reach out. Together, we’ll ensure a smooth process!

What if I want to pause my collaboration with Manawa?

If you need to temporarily pause your collaboration with Manawa for extended reasons beyond a single activity, we can accommodate this. Simply reach out to your regional manager and explain your situation.

Options include:

• Temporarily Disabling Listings: We can hide your activities from the website while keeping your account active for future use.
• Blocking Bookings: If you prefer, we can block new bookings without taking your activities offline.

When you’re ready to resume, just let us know, and we’ll help reinstate your listings. We understand that circumstances change, and we’re here to support you through transitions.

Boosting Visibility and Attracting More Clients

Why haven’t I received any bookings yet?

If you haven’t received any bookings yet, don’t worry—it’s likely just a matter of improving certain aspects of your activity listing. Small adjustments, such as updating your calendar, refining your descriptions, or enhancing your photos, can make a big difference.

To help you, we’ve prepared a detailed guide with practical tips: Optimizing Your Partnership with Manawa.

We also encourage you to book a meeting with your regional manager, who can provide personalized advice and support to boost your visibility and attract more customers. Let’s work together to optimize your success on Manawa! 🚀

How can I improve the visibility of my activities?

Improving the visibility of your activities can be as simple as refreshing your visuals, updating descriptions, or adding promotional offers. Here are a few easy steps to get started:

• Send us updated, high-quality photos and videos of your activities.
• Consider running promotions for specific dates to attract more customers.
• Explore options like semi-automated bookings to make reservations even easier for clients.

For more tips, you can check out this article: Optimizing Your Partnership with Manawa.

To discuss tailored strategies for your activities, we encourage you to book a meeting with your regional manager. They’ll provide personalized advice to boost your bookings. Let’s work together to maximize your success! 🚀

Can I request reviews from my clients through Manawa?

Absolutely, and it’s highly recommended! After each activity, Manawa automatically sends two emails to clients inviting them to leave a review. These reviews are essential for building credibility and attracting more clients.

At Manawa, we collect feedback at three levels:

• On the partner: Evaluates the overall quality of your service.
• On the activity: Focuses on the specific experience provided.
• On the destination: Reflects the client’s impression of the location.

These multiple levels of feedback give a comprehensive view of the customer experience and help future clients make informed decisions. Encouraging clients to share their positive experiences is a great way to boost your visibility and appeal on our website.

However, only clients who have booked through Manawa can leave a review on your activity. This ensures the authenticity and reliability of reviews for all visitors.

For more details on the importance of reviews and how to leverage them, check out this article: How Reviews Help Sell Your Outdoor and Adventure Activities.

Can I be featured on the Manawa website?

At Manawa, our focus is on helping clients discover the best outdoor and adventure activities. We do not sell visibility on our website, and there are currently no plans to do so.

Instead, we highlight activities organically based on their quality and customer feedback. The only "labels" we currently offer are:

• New Label: Displayed for the first 6 months after an activity is published, helping it gain traction.
• Recommended Label: Awarded to partners who meet the following criteria:
  • An average rating of 4.5/5 or higher based on more than 10 customer reviews.
  • A cancellation rate of less than 10%.

These labels are designed to showcase outstanding activities and help clients make informed choices.

If you’re interested in being recognized as a recommended partner, focus on delivering exceptional experiences and maintaining a strong booking record. For personalized tips on how to optimize your listings, feel free to contact your regional manager.

What factors influence my ranking in the search results?

Your activity’s ranking on Manawa is influenced by several factors:

• Location Matching: Based on GPS coordinates to show the most relevant activities. Let us know if adjustments are needed.
• Current Season: Activities open during the current season are prioritized.
• Ratings: Higher-rated activities rank better—encourage client reviews!
• Cancellation Rate: Lower cancellation rates improve your ranking.
• Response Time: Fast replies, especially via API, boost your position.
• Bookings: Activities with more bookings are more visible.
• Future Availability: Activities open in upcoming seasons are also considered.

To improve your ranking, focus on keeping your calendar updated, reducing cancellations, and gathering positive reviews. For more tips, contact your regional manager.

What can I do if a client leaves a negative review?

Currently, Manawa does not allow partners to respond directly to client reviews, but this is a feature we’re considering for the future. In the meantime, we recommend taking the following steps:

• Reach Out to the Client:
  • Contact the client directly to understand the reason behind their negative feedback.
  • Show empathy and a willingness to improve based on their concerns.
• Request a Review Update:
  • If the issue was a misunderstanding or has been resolved, politely ask the client if they would consider revising or removing their review.
• Learn and Improve:
  • Focus on identifying the root cause of the issue to ensure it doesn’t happen again.
  • Use the feedback as an opportunity to enhance your service and client experience.

If you need support or advice on handling a specific situation, feel free to reach out to your regional manager.

Why do other partners in my area seem to get more clients?

There could be several reasons, and the best way to improve is by analyzing and optimizing your activity’s visibility.

• Review Factors That Influence Ranking:
  • Check out our section on factors influencing ranking to understand what impacts your position in search results.
• Quick Solutions for Improvement:
  • Add new, high-quality photos to refresh your listing.
  • Run promotions to attract more bookings.
  • Consider hosting a travel blogger or influencer to generate visibility and reviews.
• Collaborate with Your Regional Manager:
  • Your regional manager can help you analyze your listing and provide tailored recommendations to boost your performance.

Technical Tips for a Seamless Experience

I have a booking system, but it’s not yet connected to Manawa. What should I do?

We are committed to connecting our partners’ booking systems to simplify their workflow and boost sales through our website. However, technical integrations can take time to implement.

To make this process as smooth as possible, we’ve developed our API to ensure that any booking software can easily and quickly connect with Manawa.

If your booking system isn’t connected yet, we encourage you to introduce your regional manager to your booking software account manager. This way, they can work together to set up the integration efficiently.

How to Connect Your Bokun Activities to Manawa ?

It’s very simple:

1. Log in to your Bokun account.
2. Go to the Marketplace tab, then select Discover Partner.
3. Click on Reseller, type Manawa, and share your activities.
4. Once done, notify your Manawa account manager, who will complete the connection for you.

How to Connect Your Rezdy Activities to Manawa

From your Rezdy account:

1. Navigate to the Marketplace tab.
2. Select Find Agent and register with Manawa.
3. After registering, notify your Manawa account manager, who will handle the connection.

How to Connect Your Experience Bank (Trekksoft) Activities to Manawa

To connect your activities:

1. Contact your Experience Bank (Trekksoft) account manager and request that they enable API access for Manawa.
2. Share your supplier code and activity IDs with your Manawa regional manager.
3. Once these details are provided, your Manawa account manager will complete the connection.

How to Connect Your Activitar Activities to Manawa

To be defined.

How to Connect Your BookingKit Activities to Manawa

To be defined.

How to Connect Your Fareharbor Activities to Manawa

To connect your activities:

1. Contact Fareharbor support at [email protected] and ask them to enable API access for Manawa.
2. Then share the provided details with your Manawa regional manager, who will complete the connection.

Why are my Fareharbor prices not updated on Manawa?

If this occurs, contact [email protected] and ask them to update the prices in the Manawa API.

How to Connect Your Résactivité (Resamare) Activities to Manawa

To connect your activities:

1. Send an email to [email protected] to activate the API connection.
2. Request that they share your product codes with your Manawa account manager, who will then complete the connection.

How to Connect Your Regiondo Activities to Manawa

To connect your activities:

• Log in to your Regiondo account and go to:
  Channel Manager → Sales Channels → Search for Manawa and add us.
• Then, activate the activities you want to connect so we can finalize the integration.
• Once this is done, please send to your regional manager your Pro ID (found in Settings > Account Settings in your back office), and he will complete the connection on Manawa side.

How to Connect Your Yoplanning Activities to Manawa

Coming soon.

How to Connect Your Turitop Activities to Manawa

Here’s how:

1. Inform your Manawa account manager of your wish to connect your activities.
2. Your account manager will send you, via Turitop, an access request for your different products, which you need to confirm.
3. Once confirmed, they will connect the activities to your pages.

How to Connect Your Reservotron Activities to Manawa

Coming soon.

I forgot my password. What should I do?

If you’ve forgotten your password, don’t worry! You can reset it in just a few steps:

• Go to the backoffice.
• Click on “Forgot Password”.
• Enter the email address associated with your account.
• Check your inbox for the password reset link and follow the instructions to create a new password.

What should I do if I encounter a technical issue on the website?

If you encounter a technical issue, follow these steps to ensure it’s resolved quickly:

• Take note of the problem and gather as much information as possible (e.g., when it occurred, steps that led to the issue).
• Take screenshots or record your screen to illustrate the problem.
• Share the details and screenshots with your regional manager. They will report the issue to Manawa’s technical team on your behalf and keep you updated on progress.

Can I access my account from my phone or tablet?

Yes, Manawa’s website and Back Office are fully mobile-friendly, making it easy to access your account from any device.

For even faster access, you can save the Back Office as an app on your mobile home screen. Here’s how you can set it up based on your device:

For Android Devices:

1. Open backoffice.manawa.com in your browser (Google Chrome or another browser).
2. Tap the three dots menu in the top-right corner of the browser.
3. Select “Add to Home Screen.”
4. Enter a name for the shortcut (e.g., “Manawa Back Office”) and tap “Add.”
5. The shortcut will now appear on your home screen for easy access.

For iPhones (iOS):

1. Open backoffice.manawa.com in Safari (the default iOS browser).
2. Tap the Share icon at the bottom (a square with an arrow pointing up).
3. Scroll down and select “Add to Home Screen.”
4. Optionally rename the shortcut (e.g., “Manawa Back Office”) and tap “Add.”
5. The Back Office will now appear as an app icon on your home screen.

This setup gives you quick and convenient access to manage your activities, bookings, and more directly from your mobile device, almost like using a dedicated app.

If you have any questions or run into issues, don’t hesitate to contact your regional manager.

How can I track my performance and sales on the website?

Your dashboard is your go-to tool for monitoring your performance on Manawa. It provides valuable insights into:

• Bookings: Track all confirmed and pending reservations.
• Reviews: View client feedback to understand your strengths and areas for improvement.
• Revenue: Keep tabs on your earnings from bookings.

To access this information, simply log in to your account at backoffice.manawa.com.

If you need more detailed data or tailored insights, don’t hesitate to schedule a meeting with your regional manager. They’ll guide you through your performance metrics and suggest ways to optimize your sales.

We’re here to help you succeed! 🚀

Can I receive notifications about bookings directly on my phone?

Unfortunately, we haven’t yet implemented mobile push notifications, but it’s a feature we hope to introduce in the future!

For now, here are two ways you can stay updated on your bookings via your phone:

SMS Notifications: Contact your regional manager to request activation of SMS notifications for real-time booking updates.

Email Alerts: Configure your email app to display notifications for specific subjects to ensure you don’t miss any updates.

Does Manawa help with insurance for partners?

While Manawa does not directly provide insurance, we can recommend trusted insurance providers based on your location and the type of activities you offer. These providers specialize in professional liability and activity-specific coverage, ensuring you meet safety and compliance standards.

Legal and Administrative Essentials

What documents do I need to provide to collaborate with Manawa?

To collaborate with Manawa, we require a set of mandatory documents to ensure compliance with international regulations and to build trust with our customers and banking partners. These documents confirm your legitimacy as a professional and help us maintain the highest standards of transparency and safety.

The required documents are:

• Commercial Register: Proof of your business registration.
• Manager's Identification Card: A valid ID of the person responsible for the business.
• Bank Details (RIB): Your bank account details for processing payments.
• Diploma (if mandatory for your activity): Certifications or qualifications required for your specific activity.
• Insurance / Professional Liability (RC Pro): Proof of liability insurance covering your activities.

How to submit your documents:

• Upload via Partner Account: Log in to your partner account and upload the documents directly.
• Submission Form: Use the document submission form here.
• Contact Your Regional Manager: Reach out to your regional manager for assistance. You can find their contact information here: Presentation of the Manawa Regional Managers.

Providing these documents ensures timely processing of your payments and a smooth collaboration with Manawa.

Do I need liability insurance to work with Manawa?

Yes, liability insurance is mandatory to ensure safety and compliance.

All our partners are required to have professional liability insurance that covers them during the execution of their activities. This insurance protects both you and your clients in case of any mistakes or issues arising during the organization or delivery of the activity.

Providing proof of liability insurance is a crucial step in collaborating with Manawa, as it ensures a safe and trustworthy experience for everyone involved.

What should I do if my banking details change?

If your banking details change, it’s important to update them immediately to ensure there are no delays in receiving your payments. Here’s how you can update your information:

Upload via Partner Account: Log in to your Manawa Partner Account and upload your updated bank details directly.

Use the Submission Form: Submit your updated information via the document submission form here.

Contact Your Regional Manager: Reach out to your regional manager for assistance.

Does Manawa take a commission on bookings?

Yes, Manawa operates on a commission-based model, applying a commission to each confirmed booking made through our booking website.

This commission covers various services we provide, including:

• Marketing and Promotion: Showcasing your activities to a global audience.
• Customer Support: Assisting clients throughout the booking process.
• Payment Processing: Handling secure transactions and related fees.

The commission is automatically deducted from the total booking amount before the remaining balance is transferred to your account. For more insights into our invoicing and payment processes, you can also consult our article: Manawa invoicing and payment for partners.

How can I get an invoice for Manawa’s commission?

Invoices for Manawa's commission are generated automatically and sent to you via email. These invoices detail each activity completed in the previous month and are sent on the 15th of the following month. For example, for activities conducted in April, you'll receive the invoice on May 15th.

Can I work with Manawa if I’m self-employed?

Yes, self-employed professionals are welcome to partner with us. At Manawa, our priority is ensuring clients can discover and book the best outdoor activities, regardless of the size of the business offering them.

Whether you’re an individual guide or part of a larger organization, we’re here to help showcase your activities to a global audience. If you meet our requirements (e.g., providing the necessary documents like insurance and certifications), we’d be delighted to collaborate with you.

What are my rights as a partner?

As a Manawa partner, your rights are clearly outlined in the Partner Agreement you sign when collaborating with us. These include, but are not limited to:

• Control over Your Listings: You have the right to update and manage your activity details, including pricing and availability, by coordinating with your regional manager.
• Timely Payments: You are entitled to receive payments according to the agreed schedule once all necessary documents are submitted.
• Transparency: You will receive clear and detailed invoices for the commissions deducted from your bookings.
• Support: You have access to support from your regional manager and the Manawa team to help optimize your visibility and resolve issues.

Your Connection with the Manawa Team

Can I be contacted for advice or follow-up support?

Absolutely! At Manawa, we are here to support you every step of the way.

• Regional Manager: You have a dedicated regional manager available to assist you with your partnership. They can be contacted via email and are available for scheduled meetings to provide personalized advice and guidance.
• Customer Support: For questions related to reservations, our support team is available 7 days a week via email and phone. [email protected] for immediate reservation-related inquiries.

Whether you need help optimizing your listings, addressing specific issues, or improving your visibility, we’re here to assist.

Who should I contact if I have an issue?

If you encounter any issues, you have two main points of contact:

• Customer Support Team:
  • For any customer service-related requests, such as reservations or technical issues, email us at [email protected]. Our team is available 7 days a week to assist you.
• Regional Manager:
  • For partnership-related inquiries, reach out to your regional manager, who is dedicated to supporting you. Find their contact information here: Presentation of the Manawa Regional Managers.

We’re here to help you with any challenges you might face—don’t hesitate to reach out! 🚀

Are there any training sessions or resources to help me better use Manawa?

Yes, we provide resources and personalized advice to help optimize your activities on Manawa and your direct business. Our Partner Blog offers articles with tips and best practices to enhance your visibility and increase bookings. Manawa Additionally, our newsletters keep you informed about the latest trends and updates. For personalized support, feel free to contact your regional manager.

How can I provide feedback on my experience with Manawa?

We value your feedback and are always looking for ways to improve! Here’s how you can share your thoughts:

• Contact Your Regional Manager: Share your feedback directly with your regional manager. They’ll ensure it reaches the right team and may even help implement your suggestions.
• Feature Your Feedback: If your feedback highlights an interesting story or collaboration, we might feature it as an article on the Manawa Partner Blog. This can help us both gain visibility and inspire other partners.

We appreciate your input—it’s invaluable in helping us grow and improve! 🚀

Can I request an analysis of my activities to increase my sales?

Yes, absolutely! Our team can provide a personalized analysis of your activities to help you identify opportunities for growth and improve your visibility on Manawa.

Here’s how we can assist:

• Evaluate Your Listings: We can review your activity descriptions, photos, and pricing to ensure they are optimized for customer engagement.
• Identify Areas for Improvement: We’ll pinpoint specific changes that could make your activities more appealing, such as updating visuals, offering promotions, or adjusting availability.
• Provide Tailored Recommendations: Based on our analysis, we’ll suggest actionable steps to boost your bookings and increase customer satisfaction.

To request an analysis, contact your regional manager or schedule a meeting to discuss your activities in detail. We’re here to help you achieve your goals and maximize your success on Manawa! 🚀

Can I get support for taking photos or writing my activity descriptions?

We can’t take photos for you (although we’d love to—our Chief Commercial Officer, Vincent, says it’s his dream job to visit all our partners!). However, we work with travel bloggers and can connect you with some of them to capture high-quality visuals for your activities. Don’t hesitate to ask your regional manager for help in making these connections.

When it comes to activity descriptions, this is one of Manawa’s strengths. We handle the creation and optimization of your content to enhance the customer experience and improve SEO visibility. The more technical and detailed information you provide us about your activities, the better the final result will be!

For assistance with improving your listings, reach out to your regional manager, and let’s make your activities stand out! 🚀

How Manawa Helps You Grow

How does Manawa attract customers to the website?

How does Manawa attract customers to the website?

At Manawa, we use a comprehensive marketing strategy to connect adventure-seekers with the best outdoor activities worldwide. Here’s how we do it:

• Digital Marketing:
  • We invest heavily in targeted online advertising across platforms like Google, Facebook, and Instagram to reach potential customers actively looking for outdoor and adventure experiences.
• Search Engine Optimization (SEO):
  • Manawa’s content is optimized to rank highly on search engines, ensuring users can easily find activities in their desired destinations.
• Strategic Partnerships:
  • Collaborations with travel bloggers, influencers, and industry leaders showcase unique experiences, drawing a wider audience to our website.
• Content Marketing:
  • Our engaging blog articles, activity guides, and newsletters not only inspire but also inform potential customers about the adventures they can book on Manawa.
• Cross-Promotion of Activities:
  • Customers on Manawa often make multi-reservations. For example, if you’re offering dog sledding in a particular area, you can also suggest related experiences like ice climbing in the same region. This encourages clients to explore more and helps increase bookings across a range of activities.

By combining these efforts, Manawa ensures a seamless discovery process for customers while maximizing the exposure of your activities to a global audience.

How does the booking process work for clients?

The booking process on Manawa is designed to be simple and transparent for clients:

• Browsing Activities:
  • Clients explore activities by searching for a destination, category, or specific type of adventure.
• Checking Availability:
  • They view details such as availability, pricing, and activity descriptions directly on the website.
• Booking the Activity:
  • Once clients find an activity they like, they can select their preferred date and time, add optional extras (if available), and complete the booking by paying online.
• Confirmation:
  • For API-connected partners, bookings are confirmed automatically, and availability is updated in real-time.
  • For other partners, the booking is sent as a reservation request, which you need to either accept or propose an alternative date if the initial request cannot be accommodated.

This ensures flexibility for partners while keeping the process seamless for clients. If you’re interested in connecting your system via API to streamline confirmations, don’t hesitate to contact your regional manager for assistance!

Can I collaborate with Manawa in multiple destinations?

Yes, absolutely! If you operate in multiple locations, you can list activities for each destination where you provide services.

Does Manawa guarantee a certain number of clients?

No, Manawa cannot guarantee a specific number of clients. However, we provide a wide range of tools and support to help maximize your visibility and increase your chances of receiving bookings:

• Optimized Listings:
  • We help create detailed, SEO-friendly listings to attract more customers.
• Marketing and Promotions:
  • Our targeted digital marketing campaigns and promotions drive traffic to your activities.
• Personalized Support:
  • Your regional manager can offer tailored advice to optimize your listings, improve rankings, and attract more clients.
• Flexible Features:
  • Options like offering promotions, adding photos or videos, and providing last-minute availability can significantly improve your visibility.

At Manawa, we all benefit when your activities sell. Creating your activity page involves time and financial investment on our part, and we only make money when your activity is booked. That’s why we are committed to doing everything we can to help your activities succeed.

What types of activities are most popular on Manawa?

The most popular activities on Manawa are outdoor, guided, and sporty adventures that are accessible to everyone.

• Summer Favorites:
  • Paragliding and canyoning are top choices during the warmer months, attracting adventure-seekers of all levels.
• Winter Highlights:
  • Dog sledding and snowmobiling are among the most booked activities during the winter season, offering unique and exciting experiences.
• Unique Experiences:
  • We also see strong interest in more original activities, such as caving, zip-lining, and horseback riding, which captivate clients looking for something different.

At Manawa, we’re huge fans of unique and creative outdoor activities! We even love collaborating with our partners to test or create new experiences that can attract customers and stand out in the market.

If you have doubts or ideas for new activities, don’t hesitate to reach out to your regional manager. We’d be thrilled to explore possibilities together and help you bring innovative adventures to life!

Can I offer packages or combined experiences?

Yes, you can bundle activities to create unique experiences for your clients. Offering combined adventures can attract a broader audience and encourage multi-reservations.

However, our specialty at Manawa remains simple, standalone outdoor activities that are easy for everyone to book and enjoy. These activities tend to perform best on our website due to their accessibility and straightforward nature.

If you’d like to explore the possibility of offering packages, feel free to discuss your ideas with your regional manager.